Thursday, May 25, 2017

SPD Welcomes Intern Taylor Pharr!

After completing my first few days as an intern for the Indiana State Personnel Department (INSPD), I am excited to gain more experience in all areas of Human Resources (HR) and gain more skills specifically in the areas of talent acquisition and recruitment. I am going to be a senior at Indiana University in the fall, where I am studying Human Resource Management. I have acquired a passion for HR through past internships I have had. From these experiences I have learned that HR is a driving factor to any successful organization and I am excited to have a new experience with INSPD this summer!

I believe that working with INSPD this summer will further enhance my current skills and knowledge and prepare me for a future career in the HR field. So far, I have had the opportunity to shadow members of the Talent Acquisition team, attend an INDOT recruiting meeting, and sit in on a weekly talent acquisition meeting.

 From shadowing the Talent Acquisition team, I have been able to get insight on what each member contributes to INSPD and the various duties they perform on a day-to-day basis. I have specifically learned how to use PeopleSoft for recruiting purposes and how to utilize social media in the recruiting process. I was also able to go through many online training sessions where I learned about Family Medical Leave and the Americans with Disabilities Act, the selection and interviewing process, and how to use PeopleSoft Talent Manager.

Further into my internship, I am looking forward to working with the different agencies of the State and learning more about what they do and how they function. This gives me hands-on work experience in different areas of HR and lets me experience a range of work atmospheres all in one internship. I am excited for the opportunity to learn about recruitment and employee relations from these agencies. 


This past week, I have had the opportunity to start recruitment efforts for the fall INSPD internship program along with my fellow intern, Kennedy. So far in this process, we have been able to create an updated job description based on what we are hiring for and post this to school job boards and other posting sites. I have also had the opportunity to create a flyer using Canva to assist us in marketing the position. Along with these efforts, we have also created a survey to screen qualified candidates to further engage their interest in this opportunity. I have enjoyed looking through the resumes of candidates and learning how to effectively review them. I am also excited to continue this process throughout the summer to gain knowledge in regards to recruiting and interviewing.

I have also had the opportunity to be involved in information sessions with the Employee Relations team, where I learned about the different tasks they deal with. Within these sessions, I was able to learn about civil service complaints, the Americans with Disabilities Act (ADA), affirmative action, Family Medical Leave (FMLA), and investigations. I also got to talk to team members about the Equal Employment Opportunity Commission (EEOC), the State Employee’s Appeals Commission (SEAC) and unemployment claims. All of this information gave me insight into what this area of human resources actually handles.

Along with this, I also got to attend a lunch and learn on the topic of listening. During this, we participated in different group activities that showed us how important effectively listening is in regards to communication. Here, we were left with valuable tips for listening and the acronym “HURIER” (Hearing, Understanding, Remembering, Interpreting, Evaluating and Responding) to help us remember what we learned.

This week, I have not only gained insight into the areas of HR that I may deal with in my future career, but I have also been able to put my recruiting skills into practice and gain other soft skills that will help me excel later on down the road. 

During the third week of my internship, I had the opportunity to shadow the INSPD benefits team. During this time, I was able to learn the responsibilities of the benefits team and what their specific duties are during an audit. While I was there, I was able to learn about how people are chosen at random to be a part of an audit, what paper work goes into an audit, and how the benefits department moves through the audit process. I was also able to listen in on phone calls to get a real feel for the tasks they have daily. While listening to phone calls, I gained insight on how to deal with employee benefit issues and got to experience the wide variety of issues that come up in benefits. 

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