My spring internship is an invaluable experience that offers
me the opportunity not only to gain relevant career skills, but also to expand
my knowledge in the field of HR. I spent my four weeks with Indiana Departmentof Correction (IDOC)-a fantastic government agency with very helpful,
energetic, and welcoming staff members. IDOC has 26 correctional facilities
across the state, and their mission is to advance public safety and successful
re-entry through dynamic supervision, programming, and partnerships. As the
model of public safety, they return productive citizens to our communities and
support a culture of inspiration, collaboration, and achievement.
My mentor is the HR director at IDOC and regularly took time
out of his busy schedule and helped me in my projects. Often, I had the chance
to walk in his office and job shadow him to understand the HR world from his
perspective. He also involved me in an Executive meeting with all correctional facility
HR managers from across the state, and helped me understand the roles and
duties of HR personnel, and day-to-day challenges they face in achieving IDOC’s
goals and ambitions. The HR Director introduced me to his executive staff on my
first day at IDOC and as a result, during the meeting everybody personally welcomed
me. I felt privileged to be recognized by his executive staff. In the meeting,
I got the chance to experience intellectual dialogue that takes place in a high-level
executive meeting.
IDOC’s staff members were equally welcoming, helpful, and
friendly. They respected me as an intern and made me feel like an IDOC
employee. They were always readily available to answer my questions and often
guided me on my projects. I was introduced to many other staff members at IDOC
and they helped me to make new professional connections there. Every day they
did everything that could to be helpful to me and it just made my work that
much more fun.
Here are some of the real world projects I proudly worked on
and yes, I had the complete freedom to choose and work on those projects as I
liked. My first project includes creating a dashboard that updates on its own
in real time. The dashboard contains HR related data for all facilities across
the states that helps management gain a deeper understanding of its operations
and make relevant decisions. Previously, we had to manually feed information into
the main dashboard that summarizes all the facilities data; however, after
writing formulas for the agency’s main HR dashboard, I was able to make roll
data from all facility dashboards to the agency’s main HR dashboard automatically
on its own and get updated every time it’s accessed. I’m excited to complete
this project that will save time and make IDOC operations more efficient.
My second project was to work on capturing 1st
year correctional officer turnover rates and reasons by communicating with all
facility managers. The successful completion of this project is intended to
help management better understand the turnover rates and primarily reasons
behind turnover rates. This data will also help them find ways to keep
retention rates high by taking steps like boosting employee morale, offering
new incentives, and many other ways that will help make IDOC more efficient in
its operations by saving its valuable resources. This project primarily helped
me increase my awareness about the importance of turnover rates in any business
operations and its positive impacts on businesses. Keeping turnover rates low
helps IDOC and any other business to be more competent, enhance their customer
services, and positively affect its bottom line. My third project was on
intermittent FML analysis to find out FML usage for each facility by showing the
total number of employees, number of FML usage by month, and percentage of
workforce on intermittent FML. This data will also reveal FML usage by
correctional officer broken by their rank and their job shift. The goal of this
project was to validate the usage of FML and make sure that it’s used as
intended for a valid purpose and is not abused. I ran out of time before I could
complete this project but I still learned a lot of new things about
intermittent FML.
During the end of February, I was
definitely not ready to leave, but I am pretty excited to go to a new government
agency and learn about them. Now, I’m moving to Department of Natural Resources
as part of my rotational internship program and learn how they provide HR
services to 35 state parks across the state from their central office. I’m
feeling lucky to be selected for this rotational internship program as I can
learn about different government agencies and their working environment, best
practices, and make new professional connections.
Thank you!
Harsh Patel
No comments:
Post a Comment